British Retail Consortium / Crime Report 2021

The overall cost of crime, taking into account both losses and crime prevention
costs for retail, has risen year on year and now stands at £2.5 billion, up from £2.2 billion last year. This includes crime prevention spending of £1.2 billion and losses to crime of £1.3 billion, of which customer theft makes up £935 million.

For the full report see the attached document from the British Retail Consortium.